We specialize in premium products that bring warmth and culinary excellence to your home. Our indoor collection features elegant electric fireplaces and stoves. For the outdoors, we offer high-performance BBQ grills and pizza ovens.

Our products are engineered and warranted for residential use. Some models may be suitable for light commercial settings (e.g., a boutique hotel patio). We strongly recommend reviewing the manufacturer's specifications on the product page and consulting with us to ensure the product meets your specific commercial needs and local codes.

Customization is available for select products and is clearly indicated on the product page. If you have a specific vision not listed, please contact us—we'll check with our suppliers to see what's possible.

Each product page includes detailed dimensions, specifications, and fuel/power requirements. We recommend measuring your space carefully and comparing it to the product specs. If you need assistance, contact us with your space dimensions and vision, and we'll provide personalized recommendations.

You can place an order directly through our website. Simply add items to your cart and proceed to checkout. You'll need to create an account or check out as a guest.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure, encrypted payment gateway.

We can often modify or cancel an order if we are notified before it has been processed for shipment. Please contact us immediately at customerservice@sereneyards.com or 888.254.6088. Once an order has entered the shipping process, it cannot be cancelled.

At this time, we do not offer financing options. We apologize for any inconvenience this may cause. Please check back in the future as we're always looking for ways to improve our services.

Yes, we offer free standard shipping on all orders within the 48 contiguous United States.

Order processing takes 1-3 business days. Once shipped, delivery typically takes 2-7 business days for standard parcels. Large items shipped via freight may take 3-10 business days after shipment. You will receive a tracking number as soon as your order leaves our warehouse.

This is a critical step for a successful damage claim. Please inspect the shipment thoroughly before the driver leaves. Note any visible damage or missing boxes on the delivery receipt and take photos. For a full guide, please see our detailed Shipping Policy.

Currently, we only ship within the 48 contiguous United States. We apologize for any inconvenience this may cause our international customers.

Yes, once your order ships, you'll receive an email with tracking information within 24 hours.

We offer a 30-day return policy for most items in new, unused condition with original packaging. A 25% restocking fee applies, and the customer is responsible for return shipping costs. Special orders and certain parts are final sale. For complete details, please review our Return and Refund Policy.

You must contact us first to obtain a Return Authorization (RA) number. Please email us at customerservice@sereneyards.com with your order number. Returns sent without an RA cannot be accepted.

For returns due to customer preference (e.g., change of mind), the customer is responsible for return shipping costs. We can provide a pre-paid label for your convenience, and the cost will be deducted from your refund. For returns due to our error (defective/incorrect item), we provide a free return label.

Yes, a 25% restocking fee applies to returns that are not due to our error. This fee helps cover handling and costs incurred from our distributors. The fee is waived for returns due to damage or defects on our part.

Once we receive and inspect your return, we will process your refund to the original payment method within 7 business days.

Assembly requirements vary significantly by product. Many products require minor assembly, while others need professional installation. The product description will clearly state the level of assembly required. Always refer to the manufacturer's instructions.

The assembly difficulty varies by product. While many of our products come with detailed assembly instructions for DIY installation, some products require professional or certified installers. The product description will indicate if professional installation is recommended or required.

Yes, to ensure optimal performance and longevity, regular maintenance is required. We provide detailed care and maintenance instructions with each product. Requirements vary based on the product type, usage frequency, and environment.

Yes, most of our products come with a manufacturer's warranty. The duration and coverage vary by product and brand. You can find warranty information on each product page.

Please contact our customer service team within 48 hours of delivery. We will guide you through the process, which includes providing photos and other details to facilitate a warranty claim or replacement with the manufacturer.

Absolutely! Our customer service team is here to assist you with any questions or concerns about your purchase, both before and after you receive your product.