We specialize in premium products that bring warmth and culinary excellence to your home. Our indoor collection features elegant electric fireplaces and stoves. For the outdoors, we offer high-performance BBQ grills and pizza ovens.

Our products are engineered and warranted for residential use. Some models may be suitable for light commercial settings (e.g., a boutique hotel patio). We strongly recommend reviewing the manufacturer's specifications on the product page and consulting with us to ensure the product meets your specific commercial needs and local codes.

Customization is available for select products and is clearly indicated on the product page. If you have a specific vision not listed, please contact us—we'll check with our suppliers to see what's possible.

Each product page includes detailed dimensions, specifications, and fuel/power requirements. We recommend measuring your space carefully and comparing it to the product specs. If you need assistance, contact us with your space dimensions and vision, and we'll provide personalized recommendations.

You can place an order directly through our website. Simply add items to your cart and proceed to checkout. You'll need to create an account or check out as a guest.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure, encrypted payment gateway.

We can often modify or cancel an order if we are notified before it has been processed for shipment. Please contact us immediately at customerservice@sereneyards.com or 888.254.6088. Once an order has entered the shipping process, it cannot be cancelled.

At this time, we do not offer financing options. We apologize for any inconvenience this may cause. Please check back in the future as we're always looking for ways to improve our services.

Yes, we offer free standard shipping on all orders within the 48 contiguous United States.

Please allow 4 to 13 business days for delivery. Order processing takes 1-3 days. Once shipped, small items deliver in 2-7 days, and large freight items in 3-10 days. A tracking number will be emailed to you upon shipment.

This is a critical step for a successful damage claim. Please inspect the shipment thoroughly before the driver leaves. Note any visible damage or missing boxes on the delivery receipt and take photos. For a full guide, please see our detailed Shipping Policy.

Currently, we only ship within the 48 contiguous United States. We apologize for any inconvenience this may cause our international customers.

Yes, once your order ships, you'll receive an email with tracking information within 24 hours.

We offer a 30-day return policy for items in new, unused condition in their original packaging. Please note that special orders, custom products, and clearance items are final sale. A 25% restocking fee applies, and the customer is responsible for return shipping costs.

For complete details on how to initiate a return and calculate your refund, please review our full Return and Refund Policy.

You must contact us first to obtain a Return Authorization (RA) number. Please email us at customerservice@sereneyards.com with your order number. Returns sent without an RA cannot be accepted.

For returns due to customer preference (e.g., change of mind), the customer is responsible for return shipping costs. We can provide a pre-paid label for your convenience, and the cost will be deducted from your refund. For returns due to our error (defective/incorrect item), we provide a free return label.

Yes, a 25% restocking fee applies to returns that are not due to our error. This fee helps cover handling and costs incurred from our distributors. The fee is waived for returns due to damage or defects on our part.

Once we receive and inspect your return, we will process your refund to the original payment method within 7 business days.

No, we do not provide installation or assembly services. Customers are responsible for the assembly and installation of all products in accordance with the manufacturer's instructions. We strongly recommend reviewing the assembly requirements in the product description before purchase to ensure you are prepared for delivery.

Assembly varies by product. Many items are straightforward, while others like gas appliances or electrical fireplaces require a qualified professional for safety. We strongly advise reviewing the manufacturer's instructions on the product page before purchasing to understand the specific assembly needs for your chosen item.

Yes, regular maintenance is recommended to ensure optimal performance and longevity. For specific care instructions, please refer to the manufacturer's manual provided with your product, as maintenance requirements vary based on product type, usage, and environment.

Yes, most of our products come with a manufacturer's warranty. The duration and coverage vary by product and brand. You can find warranty information on each product page.

Please contact us immediately at customerservice@sereneyards.com. The required steps are time-sensitive and crucial for a successful claim.

• For major visible damage at delivery, you should refuse the shipment.
• For damage discovered after opening, you must contact us within 48 hours and save all packaging.

We strongly recommend reviewing our step-by-step guide for this process. For complete instructions, please see our [Crucial Freight Delivery Instructions].

Absolutely! Our customer service team is here to assist you with any questions or concerns about your purchase, both before and after you receive your product.