Help & FAQs

We offer a wide range of premium outdoor living products, including fireplaces, fire pits, BBQ grills, pizza ovens, and stoves.

While our products are primarily designed for homeowners, many are also suitable for light commercial use. We recommend checking the product specifications for details, or feel free to contact us if you have specific questions.

Some of our products offer customization options. Please check the product description or contact our customer service team for more information.

We provide detailed product specifications and recommendations for space requirements. If you're unsure, our customer service team would be happy to assist you in choosing the right product for your needs.

You can place an order directly through our website. Simply add items to your cart and proceed to checkout. You'll need to create an account or check out as a guest.

We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are securely processed.

Please contact our customer service team as soon as possible if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been shipped yet.

At this time, we do not offer financing options. We apologize for any inconvenience this may cause. Please check back in the future as we're always looking for ways to improve our services.

Yes, we offer free standard shipping on all orders within the 48 contiguous United States.

Most in-stock items are shipped within 3 business days. Standard shipping typically takes 2-7 business days for delivery.

Currently, we only ship within the 48 contiguous United States. We apologize for any inconvenience this may cause our international customers.

Yes, once your order ships, you'll receive an email with tracking information within 24 hours.

We offer a 30-day return policy for most items. Please refer to our detailed Return and Refund Policy for more information.

Contact our customer service team at customerservice@sereneyards.com or 888.254.6088 to initiate a return. We'll provide you with detailed instructions.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Yes, a 25% restocking fee applies to returns that are not due to our error or a defective product. This fee covers the costs of inspecting, repackaging, and restocking returned items. For exchanges due to customer preference or remorse, the restocking fee also applies to the original item being returned, along with the cost of return shipping and shipping for the new item. Exchanges for damaged or defective items are exempt from the restocking fee.

Once we receive and inspect your return, we'll process your refund within 2 business days. It may take an additional 3-7 business days for the refund to appear in your account, depending on your bank.

We recommend that customers consult with certified installers in their area for certain products. If you're unable to find a suitable installer, please contact us, and we'll do our best to research options for you.

The assembly difficulty varies by product. While many of our products come with detailed assembly instructions for DIY installation, some products require professional or certified installers. The product description will indicate if professional installation is recommended or required.

Yes, most of our products require some level of maintenance to ensure optimal performance and longevity. We provide care and maintenance instructions with each product. The specific maintenance requirements vary depending on the type of product, frequency of use, and environmental factors.

Yes, most of our products come with a manufacturer's warranty. The duration and coverage vary by product and brand. You can find warranty information on each product page.

Please contact our customer service team within 48 hours of delivery. We'll assist you with the return process and replacement options.

Absolutely! Our customer service team is available to assist you with any questions or concerns you may have about your purchase, even after you've received your product.