Free Standard Shipping on All US Orders (48 Contiguous States)
At Serene Yards, we're committed to making your shopping experience as seamless as possible. We're delighted to offer free standard shipping on all orders within the 48 contiguous states of the United States. No hidden fees, no minimum purchase required - just easy and affordable delivery straight to your door.
Order Process
1. Order Confirmation
Upon placing your order, you'll receive a confirmation email acknowledging receipt and pre-authorization of your payment. This email will include your order number and a summary of your purchased items. In the rare case an item is unavailable, we'll promptly contact you to discuss alternate options.
2. Order Processing
We typically process orders within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer.
3. Order Shipment
In-stock orders usually ship within 3 business days of order confirmation. Once your order ships, you'll receive a separate email with tracking information within 24 hours. You can expect your order to arrive within 2-7 business days via standard shipping.
4. Delivery
Most deliveries are made Monday through Friday, during regular business hours. Please ensure someone is available to receive larger items that may require signature upon delivery.
Shipping Method and Timeframe
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard | 2-7 business days | FREE |
Missing Shipment Confirmation
While we strive to process and confirm orders promptly, this timeframe may be extended during peak seasons. If you haven't received shipping confirmation within 4 business days:
- Check your spam/junk folder
- Log into your account to view your order status
- If confirmation is still missing, contact our customer service team at customerservice@sereneyards.com or by phone at 888.254.6088 for assistance
International Shipping
Currently, we only ship within the 48 contiguous United States. We apologize for any inconvenience this may cause our international customers.
Damaged or Missing Items
Upon receiving your package, please carefully inspect it for any damage. If damage is observed:
- Note the damage when signing for delivery or refuse the package
- Take immediate photos of the damaged packaging and/or products
- Contact our customer service team at customerservice@sereneyards.com or by phone at 888.254.6088 within 48 hours of delivery
For missing items, please contact us within 5 business days of receiving your order.
Returns and Exchanges
Please refer to our separate Refund and Return Policy for information on how to return or exchange items.
Contact Us
If you have any questions about our shipping policy or your specific order, please don't hesitate to contact our customer service team:
- Email: customerservice@sereneyards.com
- Phone: 888.254.6088
- Hours: Monday-Friday, 9am-4pm PST
We're here to ensure your Serene Yards experience is nothing short of excellent, from browsing to delivery.