• Free Shipping

  • Secure Checkout

  • Easy Returns

  • Exceptional Support

Contact Serene Yards

We're here to help you create your perfect space. Reach out to us with any questions.

Customer Service Hours
Monday - Friday, 9:00 AM - 4:00 PM PST

Help & FAQs Call us instead: 888.254.6088

What can we help you with?

  • Pre-sales & Advice

    Got a question about a product or need guidance? We're happy to help you choose the right fit for your needs.

    • Quick Answer: Product specifications and warranty info are on each product page. Need more? Contact us below and we will get back to you in 24 hours.

  • Aftersales & Returns

    Need assistance with an existing order, returns, or after-sales care?

    • Quick Answer: Please review our Return and Refund Policy for detailed instructions on how to initiate a return. Need a Return Authorization? Contact us below.

  • Delivery & Shipping

    For help tracking your order and shipping questions.

    • Quick Answer: We offer free shipping to the 48 states. You can track your order using the link in your shipping confirmation email. For full details, see our Shipping Policy. For specific delivery issues, contact us below.

Top 4 FAQs

Shipping

Do you offer free shipping?

Yes! Free standard shipping on all orders to the 48 contiguous US states. (Full Shipping Policy)

How long will it take to receive my order?

Your total delivery time is based on our order processing time plus the shipping transit time.

  1. Order Processing: All orders are processed and prepared for shipment within 1-3 business days. You will receive a tracking number via email once it ships.
  2. Shipping & Delivery: After shipment, delivery time depends on your items:Parcel Shipping (Small Items): Delivered in 2-7 business days via UPS, USPS, or FedEx.Freight Shipping (Large Items): Delivered in 3-10 business days via LTL freight. The carrier will contact you to schedule delivery. Please ensure your shipping address includes a phone number.

Total Delivery Estimate: Therefore, you can expect to receive your order in approximately 4 to 13 business days from the date of purchase, depending on processing time and the shipping method required for your items. (See all FAQ)

Returns and Refunds

What is your return policy?

We have a 30-day return policy. A 25% restocking fee applies, and return shipping is the customer's responsibility.(Full Return Policy)

How long does it take to receive a refund?

Once we receive and inspect your return, we will process your refund to the original payment method within 7 business days.

General Enquiries

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