Ground-shipped planters may be returned within 30 days of delivery for a refund, less a 30% restocking fee. Items must be unused and returned in their original packaging.
Freight-shipped (oversized) planters are final sale. We accept a return only for a manufacturer defect or shipping damage, reported per the damage-claim steps below.
Non-returnable on any order: custom or made-to-order finishes, drilled/drainage-hole planters, special orders, and clearance items, unless they arrive damaged or defective.
Damage or Shortage Claims
Note any damage or shortage on the delivery receipt at the time of delivery, and report it to us in writing within 2 business days of receipt. Keep all boxes and packing material until your claim is resolved; claims cannot be honored without them.
How to Start a Return
Contact us for a Return Authorization (RA) number before shipping anything back; returns without an RA number cannot be accepted.
customerservice@sereneyards.com · 888.254.6088 (Mon–Fri, 9am–4pm PST)
Return Shipping
For change-of-mind returns on Ground-tier planters, return shipping is the customer's responsibility; we can send a prepaid label (deducted from your refund) or you can use your own carrier. For returns due to our error (damaged, defective, or incorrect item), we cover return shipping and waive any restocking fee.
Refunds are issued to your original payment method within 7 business days of us receiving and inspecting the return.