Empire Gateway 3500 Complete Wood Stove
- Processing Time: 1-3 business days
Empire Gateway 3500 Complete Wood Stove - Gateway – 3500 – Black Door & Straight Legs – 🔥 Wood is backordered and will ship as soon as it is back in stock.
Shipping & Delivery
Shipping & Delivery
Order Confirmation
You will receive a confirmation email immediately after placing your order.
Order Processing
We process and prepare orders for shipment within 1-3 business days.
Order Shipment
Once your order ships, you will receive a tracking number via email.
Parcel Shipping (Smaller Items): Standard delivery within the contiguous 48 states typically takes 2–7 business days after shipment.
Freight Shipping (Larger Items like Grills & Fireplaces): Freight delivery typically takes 3–10 business days after shipment. The carrier will contact you to schedule a delivery appointment.
Freight Delivery for Large Items
Items like grills and fireplaces are shipped via freight carrier. For a successful damage claim, please follow these steps:
- Inspect Before Signing: You MUST inspect the shipment for damage or shortages before the driver leaves.
- Note Any Issues: Note any damage or missing boxes on the driver's receipt or digital device before signing.
- Document the Issue: Take photos and contact us within 48 hours of delivery for any problems. Detailed instructions are in our Shipping Policy.
Areas Covered
We ship within the 48 contiguous United States only.
Return Policy
Return Policy
At Serene Yards, we want you to be happy with your purchase.
Return Eligibility
Items must be new, unused, unassembled, and in original packaging within 30 days of delivery. Special orders and certain parts cannot be returned.
How to Initiate a Return
Contact us first! Email customerservice@sereneyards.com or call 888.254.6088 to get a Return Authorization (RA) number. Returns without an RA will not be accepted.
Return Costs
- A 25% restocking fee applies.
- The customer is responsible for return shipping costs.
- The original shipping cost is non-refundable.
Refunds
Refunds are issued to the original payment method within 7 business days of us receiving and inspecting your return.
Questions? Please contact our customer service team.
Guides & Downloads
Guides & Downloads
The Empire Gateway 3500 Wood Stove is built for exceptional heat and effortless control, tailored to the modern home. With its single-lever air control, you can quickly adjust the fire’s intensity—from a strong blaze to a gentle burn—keeping comfort at your fingertips. The air wash system directs hot air across the glass, preventing soot buildup and giving you a clear, unobstructed view of the flames.
The spacious 3.5 cu. ft. firebox holds logs up to 22" long and produces up to 110,000 BTUs of heat—enough to warm homes or open spaces up to 2,700 sq. ft. A generous 10-hour burn time per load ensures lasting comfort with fewer reloads, while the no-mess ash pan makes cleanup simple.
For added style and flexibility, the Gateway 3500 offers customizable options, including door overlays and your choice of pedestal or leg base, so it blends seamlessly with your décor. Certified to EPA 2020 standards, it delivers efficient, clean-burning performance with robust heating power.
Durable, efficient, and timelessly designed, the Gateway 3500 is a powerful heating solution—reliable enough to carry your home through the coldest seasons.
Base options
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
FAQ – All Your Questions Answered
What is the maximum log length?
What is the maximum log length?
How does the air wash system work?
How does the air wash system work?
What heating area is this stove designed for?
What heating area is this stove designed for?
How easy is ash removal?
How easy is ash removal?
Is it suitable for large, open spaces?
Is it suitable for large, open spaces?
What is your price match guarantee?
What is your price match guarantee?
We are confident in our pricing and offer a price match guarantee. If you find a current lower advertised price from an authorized U.S. retailer on the same in-stock item, contact us before your purchase. While we adhere to manufacturer pricing policies, we are committed to working with you to ensure you receive the best possible value.
See In Action
Free Shipping
Secure Payment
Ships From the US
- Premium partner brands, performance-tested for luxury living.
- Free U.S. shipping (contiguous states), no hidden fees.
- Fast 1–3 business day processing.
- Manufacturer warranty and 30-day returns (restocking fee applies).