Empire Gateway 3500 Complete Wood Stove
- Processing Time: 1-3 business days
Empire Gateway 3500 Complete Wood Stove - Gateway – 3500 – Black Door & Straight Legs – 🔥 Wood is backordered and will ship as soon as it is back in stock.
Shipping, Delivery & Returns
Shipping, Delivery & Returns
Order Confirmation
You will receive a confirmation email immediately after placing your order.
Order Processing
We process and prepare orders for shipment within 1-3 business days.
Order Shipment
Once your order ships, you will receive a tracking number via email.
Parcel Shipping (Smaller Items): Standard delivery within the contiguous 48 states typically takes 2–7 business days after shipment.
Freight Shipping (Larger Items like Grills & Fireplaces): Freight delivery typically takes 3–10 business days after shipment. The carrier will contact you to schedule a delivery appointment.
Freight Delivery for Large Items
Items like grills and fireplaces are shipped via freight carrier. For a successful damage claim, please follow these steps:
- Inspect Before Signing: You MUST inspect the shipment for damage or shortages before the driver leaves.
- Note Any Issues: Note any damage or missing boxes on the driver's receipt or digital device before signing.
- Document the Issue: Take photos and contact us within 48 hours of delivery for any problems. Detailed instructions are in our Shipping Policy.
Areas Covered
We ship within the 48 contiguous United States only.
Return & Refund Policy
Return & Refund Policy
At Serene Yards, we want you to be happy with your purchase.
Return Eligibility
Items must be new, unused, unassembled, and in original packaging within 30 days of delivery. Special orders and certain parts cannot be returned.
How to Initiate a Return
Contact us first! Email customerservice@sereneyards.com or call 888.254.6088 to get a Return Authorization (RA) number. Returns without an RA will not be accepted.
Return Costs
- A 25% restocking fee applies.
- The customer is responsible for return shipping costs.
- The original shipping cost is non-refundable.
Refunds
Refunds are issued to the original payment method within 7 business days of us receiving and inspecting your return.
Questions? Please contact our customer service team.
Guides & Downloads
Guides & Downloads
Empire Gateway 3500 Complete Wood Stove - Gateway – 3500 – Black Door & Straight Legs – 🔥 Wood is backordered and will ship as soon as it is back in stock.
The Empire Gateway 3500 is the largest non-catalytic wood stove in the Gateway Series, sized for whole-home heating in spacious homes, great rooms with cathedral ceilings, and cold-climate primary heat. The 3.5 cubic foot firebox accepts logs up to 22 inches east-west, the longest in the series. Heat output peaks at 110,000 BTU per hour on dry cordwood; EPA test range 17,200 to 57,800 BTU/h. Maximum burn time is 10 hours, the longest in the Gateway series. Heating capacity is 1,000 to 2,700 square feet. Particulate emissions are 1.6 g/h, the lowest in the series for reduced creosote on extended burns. Average efficiency is 71 percent HHV / 76 percent LHV. Built with 5/16 inch thick steel, firebrick-lined firebox, and high-heat C-Cast ceramic baffle. Standard: single-lever air control, air wash glass system, no-mess ash pan, ceramic glass door, cast iron door frame. Vents through a 6 inch flue. Mobile home and alcove approved with double wall pipe. Optional blower up to 130 CFM. Best for whole-home heating in homes 1,800 to 2,700 sq ft and cold-climate primary heat.
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Why Choose the Empire Gateway 3500 Complete Wood Stove?
Empire Gateway 3500 Complete Wood Stove Installation Overview
FAQ – All Your Questions Answered
What size space does the Empire Gateway 3500 heat?
What size space does the Empire Gateway 3500 heat?
Is the Gateway 3500 the largest Empire wood stove?
Is the Gateway 3500 the largest Empire wood stove?
Is the Gateway 3500 catalytic or non-catalytic?
Is the Gateway 3500 catalytic or non-catalytic?
What clearances does the Gateway 3500 require?
What clearances does the Gateway 3500 require?
What chimney does the Gateway 3500 need?
What chimney does the Gateway 3500 need?
Can the Gateway 3500 be installed in a mobile home?
Can the Gateway 3500 be installed in a mobile home?
How long does the Gateway 3500 burn on a load?
How long does the Gateway 3500 burn on a load?
What is the warranty on the Empire Gateway 3500?
What is the warranty on the Empire Gateway 3500?
What is your price match guarantee?
What is your price match guarantee?
We are confident in our pricing and offer a price match guarantee. If you find a current lower advertised price from an authorized U.S. retailer on the same in-stock item, contact us before your purchase. While we adhere to manufacturer pricing policies, we are committed to working with you to ensure you receive the best possible value.
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