Shipping policy

Standard-size planters ship free by ground within the 48 contiguous United States. Large or oversized planters ship by freight truck for a flat $495 curbside delivery fee, free on orders over $2,000.

Order Processing
You'll receive an order confirmation email immediately after purchase, and a shipping confirmation with tracking once your order ships. Every planter is finished to order; allow 5 to 10 business days of production before your order ships.

Delivery Times
Smaller planters ship via standard carriers (UPS, USPS, or FedEx), usually arriving 2 to 7 business days after shipment. Large or oversized planters ship via LTL freight with a scheduled delivery appointment, so please include a phone number with your address; the carrier will call to arrange a delivery window.

Freight Delivery
Freight planters arrive on a pallet. The driver lowers it to the curb with a liftgate, so plan for a second person to help move it into place from there. Please be available for the scheduled window: if you miss it, the carrier may charge a redelivery fee.

Receiving a Freight Delivery — Damage Claims
Inspect the shipment before you sign. If it arrives visibly damaged or not intact, you may refuse it. If you accept it, note the damage on the bill of lading or delivery receipt before signing — to the boxes, the planter, or the packing material. You are entitled to open each box and inspect the goods; if the driver will not wait, write on the paperwork that you could not check for concealed damage. Report it to us in writing within 2 business days of delivery at customerservice@sereneyards.com, with photos of the damage, the cartons and the packing material, and keep all packaging until the claim is resolved. Damage noted at delivery and reported this way is covered — contact us and we'll make it right, either by replacing the planter or refunding you. Damage not noted at the time of delivery is much harder to resolve, because the carrier claim depends on that record.

Returns
Ground-shipped planters may be returned within 30 days; freight-shipped (oversized) planters are final sale except for manufacturer defects or shipping damage. Full terms are in our Return & Refund Policy.

Delivery Area
We ship to the 48 contiguous United States. For Alaska or Hawaii, contact us; we can often arrange delivery and will quote a firm price before you commit. We do not currently ship to US territories or internationally.

Designers, Architects, and Project Buyers
Please contact us for our trade program. Freight is quoted per project, and multi-planter orders often ship more efficiently than single pieces.

Contact: customerservice@sereneyards.com · 888.254.6088 (Mon–Fri, 9am–4pm PST)