Refund policy

Returns

Return windows differ by brand, because our manufacturers' terms differ. These windows apply to ground-shipped orders; freight orders are final sale, as set out below.

Jay Scotts planters — 14 days from delivery. Refunds are issued as Serene Yards store credit.

Cosapots planters — 30 days from delivery. Refunds are issued to your original payment method.

A 30% restocking fee applies to all authorized returns.

Returned items must arrive unused, uninstalled, and in the original box with all factory packing materials. Returns arriving in alternative packaging, or not in resellable condition, may be refused or credited at our discretion.

Final Sale

The following cannot be returned or exchanged:

Freight orders. Any planter that ships by freight truck is final sale, because return freight and restocking on an oversized pallet exceed the value of most returns. Your shipping method is shown on every size before you order.

Any planter with drainage holes added, because drilling is done to order and cannot be undone.

Custom orders — any planter made to a non-standard size, color, or specification.

Clearance and promotional items.

Final sale items remain covered by the manufacturer's warranty. Jay Scotts planters carry a three-year limited warranty against defects in materials and workmanship; Cosapots planters carry a five-year limited warranty. None of this affects your rights if a planter arrives damaged or defective — see Damage or Shortage Claims below.

Cancellations

Jay Scotts planters are painted to order, and production begins shortly after you order. Cancel within 24 hours of placing your order at no charge. After 24 hours, a 30% cancellation fee applies, because the manufacturer has already committed labor and materials.

Cosapots planters ship from stock. Cancel at no charge any time before your order ships.

Once any order has shipped, or if a delivery is refused, a 30% restocking fee applies plus shipping in both directions.

Damage or Shortage Claims

Inspect the shipment before you sign. Note any damage on the bill of lading or delivery receipt before signing, whether to the boxes, the planter, or the packing material. You are entitled to open each box and inspect the goods; if the driver will not wait, write on the paperwork that you could not check for concealed damage.

A Jay Scotts delivery that arrives visibly damaged or not intact may be refused outright. Do not refuse a Cosapots delivery: accept it, note the damage on the receipt and contact us, because a refused Cosapots shipment carries a 30% restocking fee plus round-trip shipping under the manufacturer's terms.

Report damage to us in writing within 24 hours of delivery at customerservice@sereneyards.com, with photos of the damage, the cartons and the packing material, and keep all packaging until the claim is resolved.

Damage noted at delivery and reported this way is covered. Contact us and we'll make it right, either by replacing the planter or refunding you. Damage not noted at the time of delivery is much harder to resolve, because the carrier claim depends on that record.

How to Start a Return

Contact us for a Return Authorization (RA) number before shipping anything back; returns without an RA number cannot be accepted.

customerservice@sereneyards.com · 888.254.6088 (Mon–Fri, 9am–4pm PST)

Return Shipping

Original shipping charges are non-refundable. In some cases, customers may be assessed the original shipping cost and are responsible for pre-paid return shipping. You arrange and prepay return shipping.

For returns due to our error (damaged, defective, or incorrect item), we cover return shipping and waive the restocking fee.

Refunds

Refunds and store credit are issued within 7 business days of us receiving and inspecting your return.