Primo Ceramic Charcoal Grills
- Processing Time: 1-3 business days
Primo Ceramic Charcoal Grills - XX-Large Oval – All‑In‑One – PGCXXLC is backordered and will ship as soon as it is back in stock.
Shipping & Delivery
Shipping & Delivery
Order Confirmation
You will receive a confirmation email immediately after placing your order.
Order Processing
We process and prepare orders for shipment within 1-3 business days.
Order Shipment
Once your order ships, you will receive a tracking number via email.
Parcel Shipping (Smaller Items): Standard delivery within the contiguous 48 states typically takes 2–7 business days after shipment.
Freight Shipping (Larger Items like Grills & Fireplaces): Freight delivery typically takes 3–10 business days after shipment. The carrier will contact you to schedule a delivery appointment.
Freight Delivery for Large Items
Items like grills and fireplaces are shipped via freight carrier. For a successful damage claim, please follow these steps:
- Inspect Before Signing: You MUST inspect the shipment for damage or shortages before the driver leaves.
- Note Any Issues: Note any damage or missing boxes on the driver's receipt or digital device before signing.
- Document the Issue: Take photos and contact us within 48 hours of delivery for any problems. Detailed instructions are in our Shipping Policy.
Areas Covered
We ship within the 48 contiguous United States only.
Return Policy
Return Policy
At Serene Yards, we want you to be happy with your purchase.
Return Eligibility
Items must be new, unused, unassembled, and in original packaging within 30 days of delivery. Special orders and certain parts cannot be returned.
How to Initiate a Return
Contact us first! Email customerservice@sereneyards.com or call 888.254.6088 to get a Return Authorization (RA) number. Returns without an RA will not be accepted.
Return Costs
- A 25% restocking fee applies.
- The customer is responsible for return shipping costs.
- The original shipping cost is non-refundable.
Refunds
Refunds are issued to the original payment method within 7 business days of us receiving and inspecting your return.
Questions? Please contact our customer service team.
Guides & Downloads
Guides & Downloads
Rediscover outdoor cooking with Primo Ceramic Charcoal Grills, where the patented oval design meets the timeless ritual of real charcoal grilling. Imagine gathering everyone for a summer feast—whether it’s ten whole chickens, racks of ribs for the family, or a show-stopping brisket for game day, Primo’s generous cooking area and expandable rack system ensure you’re ready for every occasion. The unique oval shape goes beyond tradition, letting you create both direct and indirect cooking zones at once: sear steaks over intense heat while slow-roasting vegetables on the cooler side.
Each Primo grill is expertly crafted from high-quality ceramic, engineered for even heat retention and fuel efficiency. Capture authentic wood-fired flavor, master low-and-slow barbecue, or fire it up for steakhouse-quality searing—all with a single kamado-style cooker. Choose the perfect size for your outdoor kitchen: from the portable Junior model to the spacious XL and XXL built for entertaining, or celebrate American spirit with the exclusive Jack Daniel’s Edition.
Complete your setup with a Primo cart, cradle, table, or the convenient All-in-One package, which includes thoughtful additions to get you grilling right away. Cook up to 28 burgers or 12 racks of ribs with confidence, knowing your Primo is built to last season after season.
With Primo, you bring home more than a grill—you bring home a legacy of flavor, versatility, and unforgettable moments. Imagine your backyard transformed into the ultimate culinary retreat. Ready to grill, bake, roast, or smoke? With Primo, the possibilities are as limitless as your creativity.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
FAQ – All Your Questions Answered
What makes Primo’s oval shape unique?
What makes Primo’s oval shape unique?
Can I grill, smoke, bake, and roast on a Primo?
Can I grill, smoke, bake, and roast on a Primo?
What is the temperature range?
What is the temperature range?
Can I expand my cooking area?
Can I expand my cooking area?
How do I clean the grill?
How do I clean the grill?
What is your price match guarantee?
What is your price match guarantee?
We are confident in our pricing and offer a price match guarantee. If you find a current lower advertised price from an authorized U.S. retailer on the same in-stock item, contact us before your purchase. While we adhere to manufacturer pricing policies, we are committed to working with you to ensure you receive the best possible value.
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Ships From the US
- Premium partner brands, performance-tested for luxury living.
- Free U.S. shipping (contiguous states), no hidden fees.
- Fast 1–3 business day processing.
- Manufacturer warranty and 30-day returns (restocking fee applies).