Dimplex Nova Multi-Fire XHD Plug-In Electric Fireboxes
- Processing Time: 1-3 business days
Dimplex Nova Multi-Fire XHD Plug-In Electric Fireboxes - 23" – XHD23L (Logs) is backordered and will ship as soon as it is back in stock.
Shipping, Delivery & Returns
Shipping, Delivery & Returns
Order Confirmation
You will receive a confirmation email immediately after placing your order.
Order Processing
We process and prepare orders for shipment within 1-3 business days.
Order Shipment
Once your order ships, you will receive a tracking number via email.
Parcel Shipping (Smaller Items): Standard delivery within the contiguous 48 states typically takes 2–7 business days after shipment.
Freight Shipping (Larger Items like Grills & Fireplaces): Freight delivery typically takes 3–10 business days after shipment. The carrier will contact you to schedule a delivery appointment.
Freight Delivery for Large Items
Items like grills and fireplaces are shipped via freight carrier. For a successful damage claim, please follow these steps:
- Inspect Before Signing: You MUST inspect the shipment for damage or shortages before the driver leaves.
- Note Any Issues: Note any damage or missing boxes on the driver's receipt or digital device before signing.
- Document the Issue: Take photos and contact us within 48 hours of delivery for any problems. Detailed instructions are in our Shipping Policy.
Areas Covered
We ship within the 48 contiguous United States only.
Return & Refund Policy
Return & Refund Policy
At Serene Yards, we want you to be happy with your purchase.
Return Eligibility
Items must be new, unused, unassembled, and in original packaging within 30 days of delivery. Special orders and certain parts cannot be returned.
How to Initiate a Return
Contact us first! Email customerservice@sereneyards.com or call 888.254.6088 to get a Return Authorization (RA) number. Returns without an RA will not be accepted.
Return Costs
- A 25% restocking fee applies.
- The customer is responsible for return shipping costs.
- The original shipping cost is non-refundable.
Refunds
Refunds are issued to the original payment method within 7 business days of us receiving and inspecting your return.
Questions? Please contact our customer service team.
Guides & Downloads
Guides & Downloads
Dimplex Nova Multi-Fire XHD Plug-In Electric Fireboxes - 23" – XHD23L (Logs) is backordered and will ship as soon as it is back in stock.
The Nova Multi-Fire XHD is the only Dimplex firebox that ships plug-in ready — no hardwiring, no dedicated circuit run, no framing required for retrofit installs.
Best for retrofitting an existing zero-clearance wood-burning fireplace to electric without rewiring or pulling a new circuit, or for buyers who want a plug-and-play firebox that connects to a standard household outlet. Two media options — Realogs® with pulsing ember bed or acrylic crystal — let the look match the room.
Multi-Fire® Flame Effect layers LED over a physical media bed, with a built-in thermostat offering 13 settings from 62°F to 84°F. Available in 23", 26", 28", and 33" sizes at an 8-inch minimum installation depth on a 120V, 15-amp circuit producing 5,000 BTU at 1,465 watts. Plug-in installation requires no hardwiring, no gas line, no venting; the flame runs independently from the heater for year-round use.
A firebox that turns the outlet you already have into a fireplace.
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Why Choose the Dimplex Nova Multi-Fire XHD Plug-In Electric Fireboxes?
See the Dimplex Nova Multi-Fire XHD Plug-In Electric Fireboxes in Action
Dimplex Nova Multi-Fire XHD Plug-In Electric Fireboxes Installation Overview
FAQ – All Your Questions Answered
Does the Dimplex Multi-Fire XHD require venting or a gas line?
Does the Dimplex Multi-Fire XHD require venting or a gas line?
What does it cost to run the Dimplex Multi-Fire XHD?
What does it cost to run the Dimplex Multi-Fire XHD?
Can the flame effect be used without the heater?
Can the flame effect be used without the heater?
What warranty does the Dimplex Multi-Fire XHD come with?
What warranty does the Dimplex Multi-Fire XHD come with?
Can the Dimplex Multi-Fire XHD be installed beneath a television?
Can the Dimplex Multi-Fire XHD be installed beneath a television?
What dedicated circuit does the Dimplex Nova Multi-Fire XHD require?
What dedicated circuit does the Dimplex Nova Multi-Fire XHD require?
Is the Dimplex Nova Multi-Fire XHD noisy?
Is the Dimplex Nova Multi-Fire XHD noisy?
What sizes does the Dimplex Multi-Fire XHD come in, and what opening does each size require?
What sizes does the Dimplex Multi-Fire XHD come in, and what opening does each size require?
What is your price match guarantee?
What is your price match guarantee?
We are confident in our pricing and offer a price match guarantee. If you find a current lower advertised price from an authorized U.S. retailer on the same in-stock item, contact us before your purchase. While we adhere to manufacturer pricing policies, we are committed to working with you to ensure you receive the best possible value.
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