Dimplex Multi-Fire XHD Plug-In Electric Fireboxes
- Processing Time: 1-3 business days
Dimplex Multi-Fire XHD Plug-In Electric Fireboxes - 23" – XHD23L (Logs) is backordered and will ship as soon as it is back in stock.
Shipping & Delivery
Shipping & Delivery
Order Confirmation
You will receive a confirmation email immediately after placing your order.
Order Processing
We process and prepare orders for shipment within 1-3 business days.
Order Shipment
Once your order ships, you will receive a tracking number via email.
Parcel Shipping (Smaller Items): Standard delivery within the contiguous 48 states typically takes 2–7 business days after shipment.
Freight Shipping (Larger Items like Grills & Fireplaces): Freight delivery typically takes 3–10 business days after shipment. The carrier will contact you to schedule a delivery appointment.
Freight Delivery for Large Items
Items like grills and fireplaces are shipped via freight carrier. For a successful damage claim, please follow these steps:
- Inspect Before Signing: You MUST inspect the shipment for damage or shortages before the driver leaves.
- Note Any Issues: Note any damage or missing boxes on the driver's receipt or digital device before signing.
- Document the Issue: Take photos and contact us within 48 hours of delivery for any problems. Detailed instructions are in our Shipping Policy.
Areas Covered
We ship within the 48 contiguous United States only.
Return Policy
Return Policy
At Serene Yards, we want you to be happy with your purchase.
Return Eligibility
Items must be new, unused, unassembled, and in original packaging within 30 days of delivery. Special orders and certain parts cannot be returned.
How to Initiate a Return
Contact us first! Email customerservice@sereneyards.com or call 888.254.6088 to get a Return Authorization (RA) number. Returns without an RA will not be accepted.
Return Costs
- A 25% restocking fee applies.
- The customer is responsible for return shipping costs.
- The original shipping cost is non-refundable.
Refunds
Refunds are issued to the original payment method within 7 business days of us receiving and inspecting your return.
Questions? Please contact our customer service team.
Guides & Downloads
Guides & Downloads
Transform your home with the Dimplex Multi-Fire XHD Plug-In Electric Fireboxes—a perfect blend of modern innovation and timeless comfort. Imagine curling up beside vivid, lifelike flames that glow day or night, thanks to Dimplex’s patented Multi-Fire XHD™ flame effect. Whether you prefer the classic charm of glowing logs or the sleek sparkle of an acrylic ember bed, each firebox adapts to your style, setting the ideal mood for any room.
Installation is effortless—just plug it into a standard 120V outlet and enjoy instant ambiance and warmth. The powerful ceramic heater quietly delivers supplemental heat for spaces up to 1,000 sq. ft., while cool-touch glass offers peace of mind for families and pet owners. Adjust flame speed, brightness, and color using the intuitive remote, built-in capacitive touch controls, or experience the convenience of touch-free operation with innovative gWave® technology.
Engineered for low-energy performance and zero maintenance, the Multi-Fire XHD series is a sustainable, stylish upgrade for modern living. Its sleek black glass surround, durable construction, and long-lasting LED lighting ensure years of reliable beauty and comfort.
No venting. No mess. Just effortless warmth, style, and control.
Ready to redefine your space? Discover the Dimplex Multi-Fire XHD—and ignite your imagination.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
FAQ – All Your Questions Answered
Is the glass safe to touch during operation?
Is the glass safe to touch during operation?
Is it energy efficient?
Is it energy efficient?
Does it require venting or a chimney?
Does it require venting or a chimney?
Can it be installed in an existing mantel or fireplace?
Can it be installed in an existing mantel or fireplace?
What is the heating capacity?
What is the heating capacity?
What is your price match guarantee?
What is your price match guarantee?
We are confident in our pricing and offer a price match guarantee. If you find a current lower advertised price from an authorized U.S. retailer on the same in-stock item, contact us before your purchase. While we adhere to manufacturer pricing policies, we are committed to working with you to ensure you receive the best possible value.
See In Action
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Ships From the US
- Premium partner brands, performance-tested for luxury living.
- Free U.S. shipping (contiguous states), no hidden fees.
- Fast 1–3 business day processing.
- Manufacturer warranty and 30-day returns (restocking fee applies).