Dimplex Multi-Fire XHD Plug-In Electric Fireboxes
• Ships within 2-5 business days
Dimplex Multi-Fire XHD Plug-In Electric Fireboxes - 23" – XHD23L (Logs) is backordered and will ship as soon as it is back in stock.
Shipping & Delivery
Shipping & Delivery
Order Confirmation:
You will receive a confirmation email as soon as you place your order.
Order Shipment:
You will receive an email confirmation with a tracking number within 1 business day from the time the item has been shipped.
Estimated Time of Arrival:
We typically deliver within 2-7 business days. Lead times vary by location, availability, and unforeseen occurrences.
Areas Covered:
All estimated delivery dates and shipping costs advertised on the website apply to the contiguous United States only.
Return Policy
Return Policy
At Serene Yards, we want you to be happy with your purchase. That's why we offer a hassle-free 30-day return policy for most items.
What can be returned?
New, unused, unassembled, and "resalable" items
In original packaging
Within 30 days of delivery
Special exceptions:
Special orders and non-stock items cannot be returned.
How to return?
Contact our customer service team by email (customerservice@sereneyards.com) or phone (888.254.6088) to initiate a return and get a Return Authorization (RA).
Pack your items securely in the original packaging.
Clearly mark the package with the RA number.
Ship the package to the address we provide.
Return costs:
You are responsible for return shipping costs.
A 25% restocking fee will be applied to all returned items.
Refunds:
Once we receive and approve your returned items, we'll refund your purchase price, minus the original shipping cost, return shipping cost, and restocking fee.
Refunds will be issued to the original form of payment within 3-7 business days.
Cancellations:
You can cancel your order free of charge before it ships.
Custom orders cannot be cancelled or returned once production begins.
Important note:
Please inspect your order upon arrival and notify us within 2 days of any damage or missing items.
Questions?
If you have any questions about our return policy, please don't hesitate to contact our customer service team.
Guides & Downloads
Guides & Downloads
Transform your home with the Dimplex Multi-Fire XHD Plug-In Electric Fireboxes—a perfect blend of modern innovation and timeless comfort. Imagine curling up beside vivid, lifelike flames that glow day or night, thanks to Dimplex’s patented Multi-Fire XHD™ flame effect. Whether you prefer the classic charm of glowing logs or the sleek sparkle of an acrylic ember bed, each firebox adapts to your style, setting the ideal mood for any room.
Installation is effortless—just plug it into a standard 120V outlet and enjoy instant ambiance and warmth. The powerful ceramic heater quietly delivers supplemental heat for spaces up to 1,000 sq. ft., while cool-touch glass offers peace of mind for families and pet owners. Adjust flame speed, brightness, and color using the intuitive remote, built-in capacitive touch controls, or experience the convenience of touch-free operation with innovative gWave® technology.
Engineered for low-energy performance and zero maintenance, the Multi-Fire XHD series is a sustainable, stylish upgrade for modern living. Its sleek black glass surround, durable construction, and long-lasting LED lighting ensure years of reliable beauty and comfort.
No venting. No mess. Just effortless warmth, style, and control.
Ready to redefine your space? Discover the Dimplex Multi-Fire XHD—and ignite your imagination.
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
FAQ – All Your Questions Answered
Product Related Questions
Is the glass safe to touch during operation?
Is the glass safe to touch during operation?
Is it energy efficient?
Is it energy efficient?
Does it require venting or a chimney?
Does it require venting or a chimney?
Can it be installed in an existing mantel or fireplace?
Can it be installed in an existing mantel or fireplace?
What is the heating capacity?
What is the heating capacity?
Shipping, Returns and Refunds
What countries do you ship to?
What countries do you ship to?
We currently ship to the contiguous United States.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are typically processed within 1–2 business days. During peak seasons or promotions, processing may take slightly longer.
For in-stock items, we aim to ship within 3 business days of order confirmation. Once shipped, you’ll receive a tracking email within 24 hours. Delivery usually takes 2–7 business days, depending on your location, product availability, and any unforeseen delays.
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
What is your price match guarantee?
What is your price match guarantee?
At Serene Yards, we believe your time is better spent enjoying life, not hunting for deals. That's why we offer the most competitive prices on our lifestyle-enhancing amenities. But if you find a lower advertised price elsewhere, we'll try our best to match it with our Price Match Guarantee.
See In Action
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Ships From the US
- Premium partner brands, performance-tested for luxury living.
- Free U.S. shipping (contiguous states), no hidden fees.
- Fast 1–2 business day processing.
- Manufacturer warranty and 30-day returns (restocking fee applies).