Made to order
Each planter is hand-finished when you order it. Allow 5 to 10 business days of production before your order ships.
Free ground shipping
This size ships free by ground within the contiguous 48 states. You will receive a tracking number by email the moment your order ships; delivery usually takes another 2 to 7 business days.
Returns
30 days from delivery, unused and in the original packaging, with a 30% restocking fee. Refunded to your original payment method. Drilled planters are final sale. Freight orders are final sale except where the planter arrives damaged or defective.
If it arrives damaged
Inspect the shipment before you sign. Note any damage on the bill of lading or delivery receipt before signing — to the boxes, the planter, or the packing material. A Jay Scotts delivery that arrives visibly damaged or not intact may also be refused outright. Do not refuse a Cosapots delivery: accept it, note the damage on the receipt and contact us, because a refused Cosapots shipment carries a 30% restocking fee plus round-trip shipping under the manufacturer's terms. You are entitled to open each box and inspect the goods; if the driver will not wait, write on the paperwork that you could not check for concealed damage. Report it to us in writing within 2 business days of delivery at customerservice@sereneyards.com, with photos of the damage, the cartons and the packing material, and keep all packaging until the claim is resolved. Damage noted at delivery and reported this way is covered — contact us and we'll make it right, either by replacing the planter or refunding you. Damage not noted at the time of delivery is much harder to resolve, because the carrier claim depends on that record. Full details are in our Shipping Policy.
Made to order
Each planter is hand-finished when you order it. Allow 5 to 10 business days of production before your order ships.
Curbside freight delivery — $395
This size ships on a pallet by freight truck for a flat $395, free on orders over $2,000. The driver lowers it to the curb with a liftgate; plan for a second person to move it into place. The carrier will call to schedule a delivery window, so please be available.
Returns
30 days from delivery, unused and in the original packaging, with a 30% restocking fee. Refunded to your original payment method. Drilled planters are final sale. Freight orders are final sale except where the planter arrives damaged or defective.
If it arrives damaged
Inspect the shipment before you sign. Note any damage on the bill of lading or delivery receipt before signing — to the boxes, the planter, or the packing material. A Jay Scotts delivery that arrives visibly damaged or not intact may also be refused outright. Do not refuse a Cosapots delivery: accept it, note the damage on the receipt and contact us, because a refused Cosapots shipment carries a 30% restocking fee plus round-trip shipping under the manufacturer's terms. You are entitled to open each box and inspect the goods; if the driver will not wait, write on the paperwork that you could not check for concealed damage. Report it to us in writing within 2 business days of delivery at customerservice@sereneyards.com, with photos of the damage, the cartons and the packing material, and keep all packaging until the claim is resolved. Damage noted at delivery and reported this way is covered — contact us and we'll make it right, either by replacing the planter or refunding you. Damage not noted at the time of delivery is much harder to resolve, because the carrier claim depends on that record. Full details are in our Shipping Policy.