Made to order
Each planter is hand-finished when you order it. Allow 3 to 5 business days of production before your order ships. Gloss finishes need 5 to 7.
Free ground shipping
This size ships free by ground within the contiguous 48 states. You will receive a tracking number by email the moment your order ships; delivery usually takes another 2 to 7 business days.
Returns
30 days from delivery, in new and unused condition in the original packaging, with a 30% restocking fee.
If it arrives damaged
Inspect the shipment before you sign. Note any damage on the bill of lading or delivery receipt before signing — to the boxes, the planter, or the packing material. Do not refuse the delivery: accept it, note the damage on the receipt and contact us, because a refused shipment carries a 30% restocking fee plus round-trip shipping under the manufacturer's terms. You are entitled to open each box and inspect the goods; if the driver will not wait, write on the paperwork that you could not check for concealed damage. Report it to us in writing within 24 hours of delivery at customerservice@sereneyards.com, with photos of the damage, the cartons and the packing material, and keep all packaging until the claim is resolved. Damage noted at delivery and reported this way is covered — contact us and we'll make it right, either by replacing the planter or refunding you. Damage not noted at the time of delivery is much harder to resolve, because the carrier claim depends on that record. Full details are in our Shipping Policy.
Made to order
Each planter is hand-finished when you order it. Allow 3 to 5 business days of production before your order ships. Gloss finishes need 5 to 7.
Curbside freight delivery
This size ships on a pallet by freight truck for a flat $395, free on orders over $2,000. The driver lowers it to the curb with a liftgate; plan for a second person to move it into place. The carrier will call to schedule a delivery window, so please be available. Freight transit is usually 3 to 5 business days once the pallet leaves, and up to 7 to the Mountain states and the West Coast. You will get tracking when the pallet leaves, and we will confirm the delivery window with you once the carrier books it.
Returns
This size is final sale except for a manufacturer defect or shipping damage.
If it arrives damaged
Inspect the shipment before you sign. Note any damage on the bill of lading or delivery receipt before signing — to the boxes, the planter, or the packing material. Do not refuse the delivery: accept it, note the damage on the receipt and contact us, because a refused shipment carries a 30% restocking fee plus round-trip shipping under the manufacturer's terms. You are entitled to open each box and inspect the goods; if the driver will not wait, write on the paperwork that you could not check for concealed damage. Report it to us in writing within 24 hours of delivery at customerservice@sereneyards.com, with photos of the damage, the cartons and the packing material, and keep all packaging until the claim is resolved. Damage noted at delivery and reported this way is covered — contact us and we'll make it right, either by replacing the planter or refunding you. Damage not noted at the time of delivery is much harder to resolve, because the carrier claim depends on that record. Full details are in our Shipping Policy.