Simplifire Allusion Platinum Recessed Linear Electric Fireplace

Order Confirmation:

You will receive a confirmation email as soon as you place your order.

Order Shipment:

You will receive an email confirmation with a tracking number within 1 business day from the time the item has been shipped.

Estimated Time of Arrival:

We typically deliver within 2-7 business days. Lead times vary by location, availability, and unforeseen occurrences.

Areas Covered:

All estimated delivery dates and shipping costs advertised on the website apply to the contiguous United States only.

At Serene Yards, we want you to be happy with your purchase. That's why we offer a hassle-free 30-day return policy for most items.

What can be returned?

New, unused, unassembled, and "resalable" items

In original packaging

Within 30 days of delivery

Special exceptions:

Special orders and non-stock items cannot be returned.

How to return?

Contact our customer service team by email (customerservice@sereneyards.com) or phone (888.254.6088) to initiate a return and get a Return Authorization (RA).

Pack your items securely in the original packaging.

Clearly mark the package with the RA number.

Ship the package to the address we provide.

Return costs:

You are responsible for return shipping costs.

A 25% restocking fee will be applied to all returned items.

Refunds:

Once we receive and approve your returned items, we'll refund your purchase price, minus the original shipping cost, return shipping cost, and restocking fee.

Refunds will be issued to the original form of payment within 3-7 business days.

Cancellations:

You can cancel your order free of charge before it ships.

Custom orders cannot be cancelled or returned once production begins.

Important note:

Please inspect your order upon arrival and notify us within 2 days of any damage or missing items.

Questions?

If you have any questions about our return policy, please don't hesitate to contact our customer service team.