Primo Ceramic Charcoal Grills
- Processing Time: 1-3 business days
Primo Ceramic Charcoal Grills - XX-Large Oval – All‑In‑One – PGCXXLC is backordered and will ship as soon as it is back in stock.
Shipping, Delivery & Returns
Shipping, Delivery & Returns
Order Confirmation
You will receive a confirmation email immediately after placing your order.
Order Processing
We process and prepare orders for shipment within 1-3 business days.
Order Shipment
Once your order ships, you will receive a tracking number via email.
Parcel Shipping (Smaller Items): Standard delivery within the contiguous 48 states typically takes 2–7 business days after shipment.
Freight Shipping (Larger Items like Grills & Fireplaces): Freight delivery typically takes 3–10 business days after shipment. The carrier will contact you to schedule a delivery appointment.
Freight Delivery for Large Items
Items like grills and fireplaces are shipped via freight carrier. For a successful damage claim, please follow these steps:
- Inspect Before Signing: You MUST inspect the shipment for damage or shortages before the driver leaves.
- Note Any Issues: Note any damage or missing boxes on the driver's receipt or digital device before signing.
- Document the Issue: Take photos and contact us within 48 hours of delivery for any problems. Detailed instructions are in our Shipping Policy.
Areas Covered
We ship within the 48 contiguous United States only.
Return & Refund Policy
Return & Refund Policy
At Serene Yards, we want you to be happy with your purchase.
Return Eligibility
Items must be new, unused, unassembled, and in original packaging within 30 days of delivery. Special orders and certain parts cannot be returned.
How to Initiate a Return
Contact us first! Email customerservice@sereneyards.com or call 888.254.6088 to get a Return Authorization (RA) number. Returns without an RA will not be accepted.
Return Costs
- A 25% restocking fee applies.
- The customer is responsible for return shipping costs.
- The original shipping cost is non-refundable.
Refunds
Refunds are issued to the original payment method within 7 business days of us receiving and inspecting your return.
Questions? Please contact our customer service team.
Guides & Downloads
Guides & Downloads
Primo Ceramic Charcoal Grills - XX-Large Oval – All‑In‑One – PGCXXLC is backordered and will ship as soon as it is back in stock.
Primo's Patented Oval Design creates two simultaneous cooking zones — direct heat on one half of the firebox, indirect on the other — in a single ceramic kamado.
For households that want the full kamado cooking range from one cooker — high-heat searing, low-and-slow smoking, wood-fired pizza, and roasting — Primo covers it. Pick the size by guest count: Junior for couples and travel, Round for traditional kamado footprints, Large for family-of-four patios, X-Large for regular entertaining, and XX-Large for 10+ person cooks.
Every Primo body is Premium-Grade Ceramics with a black porcelain glaze, an Easy Lift Hinge that reduces lid-lift force by 70%, a 6-position aluminum damper top, and a 5-position lower air control slider for precise temperature management from 151° to 850°F+. Reversible Cooking Grates plus the optional Fire Box Divider, Heat Deflector Plates, and Extension Rack system unlock more than 69 cooking configurations.
Backed by a Limited Lifetime warranty on the ceramic body and Empire Comfort Systems' parts support.
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Why Choose the Primo Ceramic Charcoal Grills?
See the Primo Ceramic Charcoal Grills in Action
Primo Ceramic Charcoal Grills Installation Overview
FAQ – All Your Questions Answered
What's actually in the Primo All-In-One package vs Grill Head Only — and what do I need to add separately?
What's actually in the Primo All-In-One package vs Grill Head Only — and what do I need to add separately?
Are Primo Kamado grills good?
Are Primo Kamado grills good?
How does Primo compare to Big Green Egg?
How does Primo compare to Big Green Egg?
What are the cons of kamado grills?
What are the cons of kamado grills?
Does Primo offer free shipping?
Does Primo offer free shipping?
What is two-zone cooking on a Primo Oval, and what can I cook that's hard on a round kamado?
What is two-zone cooking on a Primo Oval, and what can I cook that's hard on a round kamado?
Can you smoke low-and-slow on a Primo ceramic grill?
Can you smoke low-and-slow on a Primo ceramic grill?
What does Primo's 20-year ceramic warranty cover, and how does it compare to Big Green Egg's?
What does Primo's 20-year ceramic warranty cover, and how does it compare to Big Green Egg's?
What is your price match guarantee?
What is your price match guarantee?
We are confident in our pricing and offer a price match guarantee. If you find a current lower advertised price from an authorized U.S. retailer on the same in-stock item, contact us before your purchase. While we adhere to manufacturer pricing policies, we are committed to working with you to ensure you receive the best possible value.
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